Soloke Contact
Last updated: 21 October 2026
Who we are
| Detail | Value |
|---|---|
| Registered name | Education in Field Limited |
| Trading as | Soloke |
| Address | Room 26-37, 5/F, Beverley Commercial Centre, 87-105 Chatham Road, Tsim Sha Tsui, Kowloon, Hong Kong |
| Business Registration No. | 71211717 |
| Business phone | +852 9769 1813 |
| Business hours | Mon–Fri, 10:00–18:00 HKT, excluding Hong Kong public holidays |
We are a limited company registered in Hong Kong. The name above is the name that appears on your receipt and on our payment provider's records. Soloke is an independent product and is not affiliated with, endorsed by or sponsored by YouTube or Google; YouTube is a trademark of Google LLC.
How to reach us
| What | Address | Use it for |
|---|---|---|
| Support & billing | support@soloke.app | Payments, refunds, licence or sign-in problems, feature questions |
| Privacy | privacy@soloke.app | Access, correction or deletion of your data; privacy questions |
| Legal & IP | legal@soloke.app | Legal notices, copyright or trade-mark complaints |
You can also write to us by post at the address above. We reply within 2 business days, and aim to resolve billing matters within 5 business days.
Before you write about a payment
Most questions are quicker to answer if you include the email you paid with and, if you have it, your order or receipt reference. If Pro did not turn on after you paid, see the delivery steps on our Shipping and Delivery Policy first — signing in to Soloke with the same email you paid with is usually all that is needed.
- Refunds and cancellation windows: https://soloke.app/refund
- What you paid for and how it is delivered: https://soloke.app/shipping
- The rules for using Soloke: https://soloke.app/terms
- How we handle your data: https://soloke.app/privacy
Payment provider
Payments are processed by our payment providers. Card, Apple Pay and Google Pay purchases are sold by Stripe (Managed Payments), which acts as the seller of record and handles tax, fraud and disputes; the descriptor on your statement is from Stripe. PayMe is available for Hong Kong buyers and shows as a payment to Soloke. We never see or store your full card number.
Complaints
If you are unhappy with how we have handled something, write to support@soloke.app with "Complaint" in the subject and we will look at it again. If you are a consumer and we cannot resolve it, you keep any right you have to complain to the relevant authority in your country (in Hong Kong, to the Consumer Council) or to bring a claim under the law that applies to you.