Soloke Shipping and Delivery Policy
Last updated: 21 October 2026
Education in Field Limited ("we", "us", "Soloke"), Room 26-37, 5/F, Beverley Commercial Centre, 87-105 Chatham Road, Tsim Sha Tsui, Kowloon, Hong Kong, sells the Soloke browser extension and the paid plans described on https://soloke.app (the "Service").
The short version
- We ship nothing. There is no physical product, no parcel, no courier and no shipping or delivery fee — ever.
- What you buy is delivered electronically, as a licence that unlocks Pro features inside the Soloke extension in your browser.
- Delivery starts as soon as your payment is confirmed, usually within seconds. There is nothing to wait for in the post.
- Your receipt goes to the email you paid with. If it does not arrive, or Pro does not turn on, contact support@soloke.app and we will sort it out.
1. No physical goods, no shipping charges
Soloke is software: a browser extension, a website, and a licence that unlocks paid features. We do not sell, stock, pack or dispatch any physical item. Accordingly:
- There are no shipping fees, no handling fees, no customs duties and no delivery charges.
- There is no delivery address to give at checkout. The only contact detail we need is the email address the plan is tied to.
- Any amount shown at checkout is for the plan itself, plus any tax that our payment provider applies.
2. What "delivery" means here
Buying a paid plan delivers, in this order:
- Your order and receipt. Our payment provider confirms the payment and emails a receipt to the address you paid with.
- The extension itself. Soloke is installed from the Chrome Web Store (or Edge Add-ons). The extension is free to install; the paid plan changes what it can do, it does not change where you get it. On first use it also downloads its AI model files — one-time data usage of a few hundred megabytes.
- The paid features. Pro is tied to the email address you paid with. Sign in to Soloke inside the extension with that same email (we send a 6-digit code; there is no password). Pro then turns on for that account, and on every other device or browser you sign in to with the same email, up to any device limit stated on the purchase page.
3. How long delivery takes
- Payment confirmation: immediate in almost all cases, as soon as your bank or wallet authorises the payment.
- Pro activation: immediate once you sign in with the purchase email. Sign-in codes arrive by email within a minute or two; they expire after 10 minutes, and you can request another.
- No training period, activation window or back-order. Some payment methods settle to us later (for example, PayMe transfers), but that does not delay your access.
Delivery is complete when Pro features are available on your signed-in account, or when you can sign in with the email you paid with and see Pro — whichever happens first. If neither has happened within 24 hours of your payment being confirmed, treat the order as undelivered and contact us (§5).
4. Region and requirements
- Soloke runs in desktop Chrome (and Chromium-based browsers such as Edge); it does not run on mobile. A reasonably recent computer is needed, and a GPU makes precise lyric timing much faster.
- Plans are sold in HKD on the Hong Kong site, with other currencies shown by region. Where a local price is shown, that is the price you pay.
- There is nothing to import, clear through customs, or collect — so cross-border orders have no shipping step at all.
5. If delivery fails, or you cannot find your purchase
Contact support@soloke.app, or use the Contact page at https://soloke.app/contact. We reply within 2 business days. Common cases and what we do:
| Problem | What we do |
|---|---|
| No receipt email | We resend it, or confirm the payment and the email it is linked to |
| Pro did not turn on after signing in | We check the entitlement against the email you paid with and fix the link |
| You paid with one email but sign in with another | We move the plan to the account you actually use |
| You changed your email, or lost access to it | We verify the purchase and move the plan to a new address |
| You forgot which email you used | We help identify it from your order reference; we will ask you to prove the purchase |
| You want to cancel or get a refund | See the Refund Policy at https://soloke.app/refund |
If we cannot deliver the paid features at all, and cannot fix it, you are entitled to a refund under our Refund Policy.
6. Cancelling, renewing and ending
Delivery of a subscription is continuous: it renews automatically and stays active until you cancel. Cancelling stops the next renewal and delivery simply continues to the end of the period you paid for. The Lifetime plan is delivered once and does not renew. Full detail is in the Terms of Service at https://soloke.app/terms.
7. Contact
Education in Field Limited, Room 26-37, 5/F, Beverley Commercial Centre, 87-105 Chatham Road, Tsim Sha Tsui, Kowloon, Hong Kong. Delivery and orders: support@soloke.app.