Soloke Refund Policy
Last updated: 21 October 2026
Education in Field Limited ("we", "us", "Soloke"), Room 26-37, 5/F, Beverley Commercial Centre, 87-105 Chatham Road, Tsim Sha Tsui, Kowloon, Hong Kong, sells the Soloke browser extension and website at https://soloke.app (the "Service"). This policy explains when and how we refund a paid plan. It forms part of our Terms of Service.
The short version
- Monthly and annual (subscription): ask within 14 days of your first payment, or within 7 days of a renewal if you have not used Pro since renewing, and we refund that payment.
- Lifetime (one-time): ask within 30 days of purchase.
- Ask at support@soloke.app. You do not need a reason inside these windows.
- Card, Apple Pay and Google Pay payments are sold by Stripe (Managed Payments) and are refunded to the original payment method. PayMe payments (Hong Kong) are sold by us and are refunded by FPS transfer back to the payer.
- Nothing here takes away rights you have under the consumer law of your country.
1. Current prices
| Plan | Price | Type |
|---|---|---|
| Monthly | HK$38 | recurring, billed monthly |
| Annual (default) | HK$280 | recurring, billed yearly |
| Lifetime | HK$840 | one-time |
Prices are shown in Hong Kong dollars on the pricing page and at checkout, and may be different in your currency or region. The price and plan shown at checkout at the time of your purchase is the price that applies to you. We may change prices for future purchases; a change never affects a payment you have already made.
2. Refunds for subscriptions (monthly and annual)
Subscriptions renew automatically until you cancel. You may ask for a refund:
- Within 14 days of your first payment for that plan — we refund it in full.
- Within 7 days of a renewal — we refund the renewal in full if you have not used Pro since the renewal date. "Used" means precise auto-timing, progress sync or another Pro-only feature, on any device.
After those windows, a subscription renewal is not refundable, except where the law requires it. You can always cancel to stop future payments: cancelling stops the next renewal, and you keep Pro until the end of the period you already paid for (see §5).
3. Refunds for the Lifetime plan
You may ask for a full refund within 30 days of purchase of the Lifetime plan. After 30 days, the Lifetime plan is not refundable, except under §6 (if we discontinue the Service) or where the law requires it.
4. How to ask, and how you are paid
Email support@soloke.app from the address you paid with, or through the payment provider's customer portal. Include your order or receipt reference if you have it. We reply within 2 business days and aim to decide within 5 business days.
| How you paid | Who sells | How the refund is paid | Usual timing |
|---|---|---|---|
| Card, Apple Pay, Google Pay (anywhere) | Stripe (Managed Payments), the seller of record | Back to the original payment method, through Stripe | 5–10 business days, depending on your bank |
| PayMe (Hong Kong) | Us | FPS transfer back to the payer's account | within 5 business days of approval |
We refund in the currency you were charged where we can. The payment provider's own terms also apply to card and wallet payments; we do not see or store your full card details.
5. What happens to your plan after a refund
We revoke the entitlement for the refunded purchase. Pro stops at the end of the current entitlement token (within about 14 days for the offline token, or immediately on the next connection), and the account returns to the free plan. Nothing on your device is deleted — your lyrics, timings, scores and settings stay in your browser. Progress sync stops until you subscribe again; the synced data is kept, so it comes back if you resubscribe (see the Privacy Policy, section 6).
Cancelling is not the same as refunding: if you cancel, Pro keeps working until the end of the period you paid for, and no refund is due for that period unless you are inside a window in §2. To cancel, email support@soloke.app; we will stop the next renewal and confirm. You can also use the account or payment-provider portal when it is available.
6. The Lifetime plan and discontinuation
"Lifetime" means the lifetime of the Soloke product, not your lifetime. If we stop offering Soloke, or it is removed or blocked from the Chrome Web Store, YouTube or another platform in a way that stops it working for you, then as set out in the Terms of Service §8:
- Within 12 months of your purchase: we refund your Lifetime payment in full, on request.
- After 12 months: no refund is due. We will make reasonable efforts to publish a final version with Pro unlocked that does not call our servers, and to tell you how to get it.
Temporary outages and changes to a website are not a discontinuation.
7. Free plan, codes and gifts
- Free plan. Nothing is charged, so there is nothing to refund.
- Redeem / promotion codes. A code with no cash payment behind it is not refundable for cash. If we refund the underlying purchase, any code or entitlement it created is void.
- Gifts. The person who paid is refunded. If you received a plan as a gift and it is refunded, the plan ends.
8. Chargebacks and disputes
Please contact us first — it is usually much faster. If a charge is disputed with the bank or card issuer, we may suspend the account while we investigate, and revoke the entitlement if a chargeback is upheld. Chargeback abuse (repeated refunds or disputes after using the Service) may end your access under Terms of Service §12.
9. Your statutory rights
If you are a consumer, the law of your country may give you rights that are wider than this policy, and nothing here removes them. In particular:
- Hong Kong: we follow the Trade Descriptions Ordinance and other applicable law; we do not exclude rights that cannot be excluded.
- European Union / United Kingdom: you generally have a 14-day right to withdraw from a distance purchase. For digital content supplied immediately, that right can be lost only if you gave express consent to immediate supply and acknowledged that you lose the withdrawal right; you are asked for this at checkout. Our windows above apply in addition to that right, not instead of it.
10. Changes to this policy
We may update this policy. We will post it here and change the date. For a material change, we will give at least 30 days' notice by email (if we have your address) and on the website. A change applies to purchases made after it takes effect, and to renewals that happen after it takes effect.
11. Contact
Education in Field Limited, Room 26-37, 5/F, Beverley Commercial Centre, 87-105 Chatham Road, Tsim Sha Tsui, Kowloon, Hong Kong. Refunds and billing: support@soloke.app. See also the Contact page at https://soloke.app/contact.